Ergoactives
Ergopad (Universal for Underarm Crutches)
Your ERGO-PAD axillary crutch cushions are considered single-use patient items and are warranted against manufacturer defects for 30 days.
If within such warranty period any such product shall be proven to be defective, such product shall be repaired or replaced at Ergoactives’ discretion. Refer to Ergoactives’ general Warranty Policy for further limitations and exclusions.
This product is non-returnable. It is considered a single-use patient item. Refer to Ergoactives’ Return Policy for further details.
CUSTOMS
You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.
Ergoactives is not responsible for any packages held by international customs agencies and it is not the responsibility of Ergoactives to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.
Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.
If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.
Should Ergoactives mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.
As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Ergoactives is not responsible for any additional fees that may incur in order to reroute or reship the package.
TRACKING
If you have a USPS package marked as delivered but haven't received it, please contact your local mail facility.
You will have to pay taxes and duties in your own country if applicable. This is something we have no control over it and by purchasing an Ergoactives product, you acknowledge that you are aware of this and accept it as your financial responsibility.
